HELP CENTER
Frequently Asked
Questions
Can't find what you're looking for? Email us at raghav@ragspro.com
How do I get started with RAGS-POS?
After purchase, our team sets up your account within 24 hours. You get a login link via email. From there, you can add your menu, staff, and tables in the Settings panel.
Is there a setup charge?
Setup is currently free (₹0) as a launch offer. It covers onboarding, menu upload, table configuration, KDS pairing, staff account creation, and a 1-hour video training session with your team — done by us within 2 business days.
Can I cancel anytime?
Yes. A plan purchase covers its full period (30 days for monthly, 365 days for annual) — nothing recharges automatically, so there is nothing to cancel. If you need an extended break, email us and we can extend your expiry date. No lock-in contracts.
How does the Kitchen Display System (KDS) work?
KDS runs on any browser — tablet, TV, or laptop. Go to Settings → KDS Configuration, generate a pairing token, and open the KDS URL on the kitchen screen. Orders appear instantly.
Does RAGS-POS support GST billing?
Yes. You can configure your GST rate (e.g. 5% or 18%) per restaurant in Settings — bills automatically split it into CGST and SGST lines, and service charges are supported. All bills are GST-compliant and printable on 80mm thermal printers.
Is RAGS-POS mobile-friendly?
Yes. The dashboard works on phones and tablets. Waitstaff can take orders from the floor using any device with a browser.
What happens if the internet goes down?
Currently RAGS-POS requires an active internet connection. We recommend a 4G hotspot as backup. Offline mode is on our roadmap.
How many staff accounts can I create?
Starter plan: 3 staff. Growth plan: unlimited staff with role-based access (Admin, Manager, Waiter, Chef, Staff). Custom: we manually configure separate restaurant accounts per branch under one owner.
Can I switch plans later?
You can buy a new plan at any time — the new plan starts immediately and its period (30/365 days) begins from the payment date. Downgrades take effect when your current period ends; email us and we will set it up.
Where is my data stored?
Your data is stored on servers in India. We do not share your data with third parties. See our Privacy Policy for full details.
Still need help?
Our team is available Mon–Sat, 10 AM–7 PM IST.